Welcome to Oswal Enterprises. These Terms & Conditions govern your access to and use of our website, including browsing our products, placing orders, and using the services available on our platform. By accessing or using this website, you agree to comply with the terms outlined below.
Please read these terms carefully before placing an order. If you do not agree with any part of these terms, please discontinue using the website.
Oswal Enterprises reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice, subject to applicable law. Any changes will become effective once published on this page.
Customers are encouraged to review this page periodically to remain informed about the latest terms and conditions.
By using this website, you confirm that the information you provide is accurate and complete and that your use of the website complies with applicable laws.
Oswal Enterprises makes reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on the website are accurate and up to date.
However, minor variations in product appearance, colour, packaging, or specifications may occur due to manufacturing updates, display settings, or other factors.
Product availability may change without prior notice. We reserve the right to update product information, modify our product range, or discontinue products as necessary.
Customers may place orders through the ordering facilities available on our website.
All orders are subject to product availability, verification, and acceptance by Oswal Enterprises. An order request does not automatically guarantee acceptance or dispatch.
We reserve the right to decline or cancel an order in circumstances such as product unavailability, pricing errors, incomplete information, suspected fraudulent activity, or other legitimate reasons, subject to applicable law.
If an order is cancelled after payment has been received, any refund legally due will be processed in accordance with applicable laws and the relevant payment terms.
Customers are responsible for reviewing their order details carefully before completing a purchase.
Oswal Enterprises aims to deliver products through reliable courier services and other suitable shipping methods, depending on the delivery location and shipment requirements.
Our estimated delivery time is generally 5–7 business days from the date of order placement. Actual delivery times may vary depending on the destination, product availability, courier operations, weather conditions, public holidays, and other circumstances.
We will make reasonable efforts to ensure timely delivery. However, delays may occur due to circumstances beyond our reasonable control.
If delivery becomes impossible because of factors such as service unavailability in the delivery area, inaccessible locations, transportation disruptions, or other exceptional circumstances, we may contact the customer to discuss the available options.
Where an order cannot be fulfilled and is cancelled, any refund legally due will be handled in accordance with applicable law.
For additional information, please refer to our Shipping & Delivery Policy.
Customers may request cancellation before their order has been dispatched.
Cancellation requests will be reviewed according to the current status of the order. We will make reasonable efforts to accommodate cancellation requests received before dispatch, but cancellation cannot be guaranteed once an order has entered the shipping process.
If payment has already been collected for an order that is successfully cancelled, any applicable refund will be processed according to the relevant payment terms and applicable law.
Once an order has been dispatched, cancellation may no longer be possible. Customers should refer to our Exchange & Replacement Policy for assistance with eligible product issues.
Oswal Enterprises aims to supply products in good condition and takes reasonable care when inspecting and packaging orders before dispatch.
If a product arrives damaged during transportation or has a manufacturing defect, customers may request a replacement in accordance with our Exchange & Replacement Policy.
Customers must report eligible damage or defects within 2 days of delivery and may be required to provide clear photographs or other evidence for verification.
Replacement requests are subject to inspection, approval, product availability, and the applicable policy terms.
Products damaged due to misuse, improper handling, normal wear and tear, or customer negligence may not qualify for replacement.
Where a replacement product is unavailable, an alternative resolution may be offered in accordance with our applicable policies and legal obligations.
Please review our complete Exchange & Replacement Policy for further details.
All prices and transactions on our website are displayed and processed in Indian Rupees (INR), unless otherwise specified.
Prices, product availability, and applicable charges may change from time to time.
We make reasonable efforts to ensure that pricing information is accurate. If an error is identified in a product’s price or description, we reserve the right to review the affected order and contact the customer to determine the appropriate next steps, subject to applicable law.
Any applicable shipping charges or other fees will be communicated during the ordering process or before order confirmation.
Customers must complete the payment process using the payment methods made available on our website, where applicable.
Orders requiring advance payment may be processed after successful payment confirmation.
Customers are responsible for providing accurate payment and billing information. Oswal Enterprises will not knowingly request customers to share confidential payment credentials outside the authorized payment process.
Payment processing may be subject to the terms, conditions, and security procedures of the relevant payment service provider.
Customers agree to use this website only for lawful purposes.
You must not:
Use the website for fraudulent, misleading, or unlawful activities.
Attempt to gain unauthorized access to the website or its systems.
Interfere with the website’s operation, security, or functionality.
Submit false, inaccurate, or misleading information.
Copy, reproduce, or distribute website content for commercial purposes without appropriate authorization.
Oswal Enterprises reserves the right to restrict or suspend access to the website where misuse or a violation of these terms is identified, subject to applicable law.
All website content, including text, graphics, logos, product descriptions, photographs, and other materials, may be protected by applicable intellectual property laws.
Unless otherwise stated, such content may not be copied, reproduced, modified, distributed, or used commercially without prior authorization from the relevant rights holder.
All third-party names, logos, and trademarks appearing on the website remain the property of their respective owners.
Oswal Enterprises makes reasonable efforts to maintain accurate product information, reliable website functionality, and satisfactory customer service.
However, we do not guarantee that the website will always operate without interruptions, errors, or technical issues.
To the extent permitted by applicable law, Oswal Enterprises shall not be responsible for losses arising from circumstances beyond its reasonable control, including courier delays, temporary website interruptions, or unforeseen operational disruptions.
Nothing in these Terms & Conditions excludes or limits any liability, guarantee, or consumer right that cannot legally be excluded or limited under applicable law.
Oswal Enterprises respects customer privacy and handles personal information in accordance with its Privacy Policy and applicable data protection laws.
Information provided by customers may be used for order processing, delivery arrangements, customer support, and other legitimate business purposes as described in our Privacy Policy.
Customers are encouraged to read our Privacy Policy to understand how their information may be collected, used, and protected.
Oswal Enterprises shall not be considered in breach of these terms to the extent that performance is delayed or prevented by circumstances beyond its reasonable control.
Such circumstances may include natural disasters, floods, fires, government restrictions, transportation disruptions, strikes, public emergencies, or other unforeseen events.
Where such circumstances affect an order, we will make reasonable efforts to communicate relevant information and determine an appropriate course of action, subject to applicable law.
Our standard business hours are Monday to Saturday, 10:00 AM to 6:00 PM Indian Standard Time (IST), excluding applicable holidays.
For questions regarding products, orders, shipping, cancellations, or replacements, customers may use the contact or inquiry options available on our website.
Requests received outside business hours will generally be reviewed on the next working day.
These Terms & Conditions shall be governed by the applicable laws of India.
Any disputes arising from the use of our website or purchases made through it shall be addressed in accordance with applicable Indian laws and the jurisdiction of competent authorities.
Nothing in these terms is intended to restrict any rights or remedies available to consumers under applicable law.
Oswal Enterprises reserves the right to revise these Terms & Conditions when necessary to reflect changes in business operations, website functionality, or legal requirements.
Updated terms will be published on this page. Continued use of the website after the revised terms are published will be subject to the updated terms, to the extent permitted by applicable law.
Oswal Enterprises
Quality Products. Reliable Service. Lasting Trust.
Local Events
Private Events
Find Our Wine
Members Talk
Estate Overview
© 2023 Created with Royal Elementor Addons
